Frequently Asked Questions
Everything you need to know about shopping with The Pod Company EU.
What is the standard shipping time for orders within Europe?
We offer standard shipping across the EU, which typically takes 3 to 5 business days. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a return label and send your items back for a full refund.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite garments to ensure a perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and region-specific options like Klarna and iDEAL.
Are your products sustainably sourced?
Yes, at The Pod Company EU, we prioritize ethical manufacturing and use organic or recycled materials in over 80% of our current fashion collections.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.